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Monday, December 05, 2016

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BREAKING NEWS: Amazon To Debut New No-Checkout C-Store in 2017


Amazon announced this morning via press release and YouTube video (which you can see at left) that it will open a new 1,800 square foot convenience store format in Seattle early next year that will allow consumers to enter the store using a mobile application, choose the items they want, and then leave - without having to go through a checkout lane.

The store is called Amazon Go.

The system is said to use the same sort of technologies that power self-driving cars. It currently is being tested with Amazon employees, and is located on the corner of Seventh Avenue and Blanchard Street. It uses "Just Walk Out" technology, or what Amazon calls a combination of computer vision, deep learning algorithms, and sensor fusion "to allow people to walk through the store, with everything they pick up added to their virtual cart. The products are charged to the person's Amazon account on departure from the store.

The company says that the store has been in the planning process for four years.

The Seattle Times writes that the store "is the latest beach in brick-and-mortar retail stormed by the e-commerce giant, which already has bookstores and is working on secretive drive-through grocery locations."

And, the Times writes, "Amazon says there will be well-known brands as well as “special finds we’re excited to introduce to customers.” That includes an 'Amazon Meal Kit,' which contains ingredients needed to make a meal for two in 30 minutes."

KC's View: No word yet on Amazon's plans to roll out this concept, but it is a fair bet that if it works - and there is no compelling reason to think it won't - Amazon has a lot of ideas about where this can and will work.

One interesting thing about the video is that in a lot of ways it seems reminiscent of an old IBM commercial about RFID and the future of checkout lanes that was aired more than a decade ago. (You can see it here.) What does it say about the retail industry that it took so long to actually open such a store, and that it took Amazon to do it?

This is an extraordinarily interesting concept, and it shows the degree to which, when Amazon approaches the idea of opening a c-store, it doesn't just try think small or offer a me-too solution. No, it thinks big ... the store, as shown in the video, seems to be a significant rethinking of the shopping experience. It won't be for everyone, it won't be for every trip, and it won't be for all locations. But it has the potential for moving the needle ... and for raising the bar on what will be considered a competitive entry by other players. In fact, it raises the bar for virtually every other player.

There will be more to come on this, and we'll have a second-day followup story tomorrow, I'm sure. For now, watch the video, and think about what it means to your business. (If the answer is "nothing," then think again.)


One other thing. I'm not seeing any mention of this being connected to Amazon Prime. But I wouldn't be surprised if Amazon made this just for Prime customers, as a way of driving up membership numbers ... which we all know is good for its overall business.

Monday Morning Eye-Opener: Problems & Solutions

by Kevin Coupe

As part of a broader series on leadership and productivity, Fast Company has an interview with Shonda Rhimes, the CEO of ShondaLand, the producer of television programs such as "Gray's Anatomy," "Scandal," and "How To Get Away With Murder." Producing that much television in a single season takes a lot of time, talent and energy, and it is not an auteur's environment - it requires enormous collaboration and coordination.

Like a lot of businesses.

And I was intrigued by one specific thing she said:

"I think my biggest problem with time is that I need most of it for creative space, [but] there is a giant part of my job that is running my business. So people try to come into my office with fires that need to be put out, many of which they could solve themselves if they did not have me in front of them ... And at work I have a rule that you're not allowed to come into my office unless you're coming into my office with a solution to a problem, and not with a problem."

She goes on:

"I want you to come into my office with some plans for what you think can happen. Don't come in with a fire that's already lit - I want to know how you think the fire is gonna be put out, and then we can talk."

I think that's a pretty good approach, whether one is a CEO or a store manager.

It is an Eye-Opener.

Walmart Settles Gay Health Insurance Lawsuit For $7.5 Million

Reuters reports that Walmart has agreed to pay $7.5 million to settle a lawsuit that accused it of discriminating against gay employees by not providing health benefits to their spouses.

The settlement must still be approved by a federal judge.

As part of the agreement, which is designed to resolve a 2015 lawsuit that was filed in Boston, Walmart issued a statement about how inclusion and diversity are key corporate values: "We will continue to not distinguish between same and opposite sex spouses when it comes to the benefits we offer under our health insurance plan," said Sally Welborn, a senior vice president with the company.

The lawsuit originally was filed by Jacqueline Cote, who, as Reuters reports, "worked at Wal-Mart stores in Maine and Massachusetts since 1999." The suit said that "her wife, Diana Smithson, developed cancer in 2012 and Wal-Mart's denial of insurance coverage led to more than $150,000 in medical debt. Smithson died in March."

The story goes on to note that "federal employment discrimination laws do not explicitly provide protections for gay workers. But LGBT groups and the Obama administration have aggressively pushed the argument that bias against gay people is a form of sex discrimination, and three federal appeals courts are currently considering that claim."

Meanwhile, Bloomberg has a story about how Walmart's decision to add insurance coverage for transgender workers earlier this year put it in the company of "more than 500 companies taking a bigger role in advancing the rights of LGBT employees in a competitive market for labor. Companies from Apple Inc. to Xerox Corp. are pushing to protect employee rights and improve gender equality."

However, this may run to legislative trends. Bloomberg writes that "in 28 states, it’s still legal to fire a person for being gay, and President-elect Donald Trump has said he will rescind President Barack Obama’s executive orders, some of which aim at workplace diversity." However, "some companies, including Salesforce.com Inc., PayPal Holdings Inc. and Dow Chemical Co., have also started working with LGBT rights advocates on plans to take on expected anti-LGBT legislation at the state level."

The Bloomberg story goes on to note that "Wal-Mart, the largest private employer in the U.S. and the world’s biggest retailer, has been trying to improve its image to appeal to more customers, particularly on the east and west coasts, where its reputation for low wages and poor benefits has hurt its ability to open new stores." One of the ways it has been doing so has been to improve its reputation for diversity.

And, the New York Times writes, "The agreement also signals how legal doctrine on discrimination against gays and lesbians is rapidly changing, making it increasingly likely to be considered a form of sex discrimination. Such a doctrine would generally make it easier for gay and lesbian plaintiffs to prevail in court, as federal civil rights laws prohibit sex discrimination."

KC's View: A few comments here...

First, the $7.5 million is going to be split up among 1,000 or more people who were party to the suit. Which means that the most that any person would get is $7,500 ... and that's before paying legal fees.

So this is not about the money.

What it is about is fairness and equality. And, by the way, being the kind of company that can attract the most and best employees. (Which is really the bottom line.)

Even if one disagrees with the concept of same-sex marriage, the courts clearly have established that it is the legal right of gay people and lesbians to marry. Even if one disagrees with that conclusion, I don't see how it should affect insurance coverage.

Besides, at a time when it is harder and harder to find good employees, it simply does not make a helluva lot of sense to create a corporate image that is hostile to a lot of people and that arbitrarily reduces the pool of people from which a company can choose.

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Smithfield Foods Makes Ambitious Sustainability Commitment

The Wall Street Journal reports that pork producer Smithfield Foods "plans to cut a quarter of its carbon emissions over eight years, a voluntary move the company hopes will trim costs and burnish its brand." Thew company says that it "will scale back applications of fertilizer used to grow grain for pig feed and install systems to extract natural gas from manure, among other measures. The Environmental Defense Fund, which worked with Smithfield on the plan, said it is the most ambitious commitment yet by a U.S. meatpacker to curtail greenhouse-gas emissions."

Smithfield CEO Ken Sullivan, the story says, sees a business case for making the shift and "expects more energy-efficient operations to save money and boost Smithfield’s standing in restaurants and grocery stores. Two-thirds of U.S. consumers will pay more for a product marketed as sustainable, says research firm Nielsen."

The story also puts the Smithfield move in a political context: "President-elect Donald Trump has pledged to roll back environmental regulations he says put U.S. businesses at a disadvantage. But Mr. Sullivan said Smithfield’s emissions plan is “apolitical” and not a response to any regulatory pressure. Rather, it is based on business and the belief it is the 'right thing,' he said."

And, some historical context: "Smithfield estimates it emits about 17 million metric tons of carbon dioxide annually, nearly as much as five coal-fired power plants. The company was long vilified as a top polluter. In 2001, former CEO and Chairman Joseph W. Luter III derided Smithfield’s critics as whiny. But just a year later, Smithfield hired Dennis Treacy, a former director of Virginia’s Department of Environmental Quality, to help make the company more environmentally friendly."

KC's View: It will be interesting to see the degree to which companies continue down the sustainability path even as the national political mood shifts away from environmental regulation.

I agree that this is good business. It is good business in terms of reducing cost over the long term, and in terms of creating a positive public image for consumers. The shifting power base in Washington does not mean that the electorate does not care about sustainability or does not believe in the impact of climate change. Not everybody does, of course, but enough people do that companies like Smithfield have to pay attention.

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Scheduling, Overtime Laws Raise Concerns Among Employers

There was a piece in the Wall Street Journal the other day about how "proposed laws requiring employers to give workers more predictable and remunerative schedules are sprouting across the nation, drawing the ire of some employers as local governments wade into the debate over economic inequality.

"Largely aimed at part-time employees in the retail and food-service sectors that employ some of the lowest-wage workers in the country, the plans vary in scope but have common goals: give employees more notice of their schedules, more access to extra hours and extra pay for employers’ last-minute scheduling changes."

However, the story says, "employers call scheduling regulations a solution in search of a problem and say workers initiate most scheduling changes. They warn such laws would remove employer autonomy and penalize businesses because of a small group of bad actors." Employers seem to be most concerned about how such laws restrict needed flexibility and raise costs; they're also concerned about the degree to which they are required to provide documentation to regulators.

Among the communities that have passed or are considering legislation are New York City, Seattle, San Francisco, and San Jose, California.

Some political context: "President-elect Donald Trump has generally vowed to roll back regulations, but hasn’t been specific about laws addressing issues such as overtime pay and scheduling. Most of the scheduling legislation has come at the local level, however."

KC's View: It is not a coincidence that MNB has three stories this morning in which the notion of political context for trends and decisions is being cited. It isn't (just) because this intrigues me. It is mostly because this specific moment is bringing about the collision of a lot of attitudes and opinions, strategies and tactics. It'll be coming up a lot, here and elsewhere ... and I say to my MNB friends who wish that politics would never come up in this context that there would be irresponsible of me to ignore these collisions.

In this case, I am completely sympathetic to companies and business leaders who say that these kinds of rules can be too restrictive and can result of too little of the kind of flexibility they need to be successful and efficient.

The problem, of course, is that there are bad actors - companies that exploit their workers and demand more from them than is reasonable, especially if these people have families and maybe even second jobs that they use to keep their families afloat.

Let's be clear. These kinds of regulations won't be passed in every locality. It is not a coincidence that communities such as New York, Seattle, San Francisco, and San Jose are in the forefront of this movement ... they tend to be more progressive. The question is whether, after a reasonable period of study, we find out the degree to which these new rules affected productivity and profitability.

The assumption is that it will hurt. But I generally tend to believe that happy, engaged employees are better for business, not a negative.

Worth Reading: Two Views Of Starbucks

There have been a lot of stories and analysis about the announcement last week by Starbucks CEO Howard Schultz that he will step down from the job next year and be succeeded by the company's COO/president, Kevin Johnson.

(Me, I made the point that he's done this before and came back when the company ran into recession headwinds. Schultz has a bit of a messiah complex, I think. Though, to be fair, he has some justification...)

The first story comes from Fast Company, which notes that Johnson has big shoes to fill - Schultz has not just been a successful CEO, but an iconic one. Starbucks is nothing if not a reflection of his own ambitions and taste. And so, the magazine suggests, there are a number of things that the company needs to do in order to make the transition work.

You can read about them here.

At the same time, The New Yorker has a somewhat more jaundiced view of the company. Noting that it is a successful, progressive company, the magazine also argues that Schultz is disingenuous when he spins the narrative about how, when he returned at CEO in 2008, he had to close hundreds of stores "because too many stores were just not good enough."

But the truth is that Schultz has fueled Starbucks' financial growth with physical expansion: "Schultz has spent most of his second stint at Starbucks aggressively expanding. In 2008, there were 16,680 Starbucks stores around the world. In 2009, the year of the high-profile closures, there were 16,635. And by 2010 the number had risen, again, to 16,858. Currently, the number of stores stands at more than twenty-four thousand. It’s true that Starbucks closed hundreds of low-performing stores during the recession, but it opened far more during that period, in places that didn’t already have too many Starbucks outlets and where costs could be kept down, and doubled down on that approach when the recession ended."

And The New Yorker also takes another shot at the company: "There are plenty of things that are distinctive about Starbucks. But the coffee isn’t one of them."

You can read this piece here.

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ProLogic Retail Services Extends Shopper Loyalty Program at Lowes Foods

Winston-Salem, NC -- ProLogic Retail Services, the largest provider of loyalty marketing solutions to independent grocers, announced the extension of its contract with Lowes Foods, which operates close to100 full-service supermarkets in North Carolina, South Carolina and Virginia.

Through the Fresh Rewards program, ProLogic enables Lowes Foods to segment its shoppers, identifying its top shoppers and understanding their purchase patterns. With this information, ProLogic enables Lowes Foods to run targeted promotions that are specifically tailored to individual shoppers or groups of shoppers. These targeted promotions help Lowes Foods to retain its best shoppers and expand their purchases throughout the store.

"We are very pleased to extend our longtime partnership with ProLogic," said Tim Lowe, President of Lowes Foods. "ProLogic delivers great value to Lowes Foods with a powerful, flexible loyalty marketing platform that enables us to create and execute intelligent promotions. The Fresh Rewards program is a cornerstone of our relationship with our guests and has proven highly effective in helping us retain our top shoppers and increase their purchases."

For more information, click here. Or contact Lance Recker at lrecker@prologicretail.com or at 561-454-7646.

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FastNewsBeat

...with brief, occasional, italicized and sometimes gratuitous commentary…

Barron's had a story over the weekend about how Chipotle, which was severely wounded by a series of food safety problems in a number of locations around the country, may be experiencing a resurgence.

The story says that a company called LikeFolio is reporting that "about 68% of Chipotle’s social media mentions were positive, its best showing since November 2015, before most of the food illnesses were reported. Positive mentions fell as low as 63% (which actually seems surprisingly high!) earlier this year as the company dealt with the outbreak."

LikeFolio evaluates the situation this way: "Customers are reacting to Chipotle’s delicious burritos again, rather than complaining about throwing up. That’s a good thing."

Nothing like setting the bar high...


Business Insider reports that "McDonald's is expanding a test of its most dramatic menu change in decades: the addition of fresh, never-frozen beef ... Switching to fresh beef represents a massive challenge for McDonald's, but one that could potentially pay off through an improved public image and better-tasting burgers.

"The company has long relied on an extensive network of suppliers who make, freeze, and ship beef patties to its more than 14,000 restaurants in the US.
Expanding the test would require a massive shake-up to that supply chain."

The story notes that McDonald's "is adding fresh beef patties to 75 restaurants in Northeast Oklahoma, following a test that started earlier this year in the Dallas-Forth Worth area. The fresh patties will be used in McDonald's Quarter Pounder burgers, which include the Quarter Pounder with cheese, the Double Quarter Pounder with cheese, the Quarter Pounder Deluxe, and the Bacon Clubhouse Burger."

I've always argued that the most important thing that McDonald's needs to do is work on taste. They got the fries right, but if they can make the burgers tastier, it has to help. There may be expanded food safety issues to be dealt with in the use of fresh meat, but it should be work it.

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Executive Suite

• Meijer announced that Rick Keyes, the company's president, now also will serve as CEO, becoming the first non-family member to hold that title at Meijer. He succeeds Hank Meijer, who moves into the role of executive chairman.

Historically, the Grand Rapids Press writes, "Meijer has given the title of president to a non-family member, with the title of CEO being held by Hank Meijer and his late father, Fred Meijer."

The story notes that Keyes "started his career with Meijer as a store pharmacist in Columbus, Ohio. Prior to his 2015 promotion to president, he had been executive vice president of supply chain and manufacturing since 2006."


• The Save Mart Companies announced on Friday that Nicole Piccinini Pesco, most recently the company's Co-President and Chief Strategy and Branding Officer, has been named CEO. She also is the daughter of Save Mart’s longtime CEO, Chairman, and Owner Bob Piccinini, who passed away last year.

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From Samuel J. Associates...Better To Light A Candle Than Curse The Darkness...


From MorningNewsBeat, September 15, 2016:

A US Department of Labor report recently revealed that there were 5.2 million jobs available in the United States ... which was said to be the highest level of job availability since these specific numbers started being tracked back in 2000. This despite the fact that there remains considerable debate, much of it cacophonous, about national unemployment and under-employment.. The problem, one expert said, is that what we have in this country is "one of the biggest mismatches between skills and lack of qualified help available in the nation's history."


Samuel J. Associates knows how to make a good match.

The kind of match that can help a business achieve new heights and higher levels of differentiation by identifying the people who don't just fit into a culture, but help create a culture of excellence. The kind of match that can help individuals identify companies where they are empowered to make a difference, and move the needle on customer service, product development, marketing, merchandising and/or technological advancement.

Don't just settle. Don't just make the easy choices. Allow Samuel J. Associates to work for you. We don't just believe in such people and companies. We actually put them together. And we have the track record to prove it.

Click here for more information from Samuel J. Associates.

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A Brief Note From The Content Guy

I mentioned in Friday's MNB that I was getting a colonoscopy/endoscopy, which prompted a lovely outpouring of emails. Some were just good wishes. Some were pretty funny jokes. Some were painful puns. And some shared stories of people's own experiences with the procedures and, in a couple of cases, details about how they may have saved their lives.

I was touched by all your notes. One of the reasons I mentioned the procedures - and have in the past - was because many people put off their own colonoscopies because of concerns about how unpleasant it will be.

I've said it before. The colonoscopy itself was no big deal. The prep was less than pleasant. But the best thing about it is when they say, "Everything looks good" afterwards.

While it never has happened to me (yet), the next best thing would have to be if they find something, but can deal with it.

If you're due, get one. The alternative may be considerably less pleasant in the long run.

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Energize your Digital Circular

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Your Views: Complex Problems, Solutions

Regarding Amazon's ongoing growth, one MNB user wrote:

I appreciate the PRIME benefits, but in my opinion the real Amazon game changer is the ECHO device(s).

Retail is about LOCATION and who is closest to the consumer. (Yes, price matters too, but with no real difference, then its about LOCATION and SERVICE.) Echo is the second closest you can get to the consumer.  The mobile smart phone is the closest.





Responding to Michael Sansolo's column last week about weak links in the supply chain - specifically how product moves around the country - one MNB user wrote:

My company ships frozen seafood from Norway. We deliver full containers to the port of Portland, Maine and Elizabeth, NJ.

We can ship containers from Rotterdam,  Netherlands to NJ in 6 days. It takes 5 to 6 days to get that freight from NJ to Boston.

Due to the lack of drivers. This is a complex problem.





We had an email the other day from an MNB reader who got an Amazon package delivered by a non-traditional delivery person. Prompting another MNB reader to write:

I read the comment about the person experiencing the non UPS driver delivering their package and we had a similar experience earlier this year.  I was a bit put off by it as well since we live on a private drive and had this person drive back in a regular car.  In this instance it was an Uber driver they were using and did not have any readily available ID hanging from their shirt, so I was a bit taken back.  The gentleman in question was friendly enough but I’m with this reader, Amazon needs to notify the end user if they are in fact not using the conventional delivery means we’ve become accustomed to.

And from another reader:

I had my own personal experience with Amazon delivery the other day.  Was walking the dog and had a small hatchback speeding somewhat erratically down my 25 mph street.  The 20 something was looking at his phone instead of the street and then took a sharp right driving through a neighbors lawn.  He then went into a driveway, backed out and drove up to me as if he was lost.  When he stopped I noticed a significant number of Amazon boxes in the back of what was clearly his personal vehicle.  I asked if he was having an issue or needed help and and he said no and drove off down the street where he dropped off a package.  It was both odd and concerning if this is the future of package delivery.




And, regarding shopping habits over the Thanksgiving weekend, MNB reader Dan Jones wrote:

Cyber Monday was relevant when high speed internet access was only available at the office.  Now that high speed access is ubiquitous the import of Cyber Monday has declined.  Now every day is Cyber Day.

From another reader:

Did you notice no major websites went down on Cyber Monday/black Friday??? Looks like the tech guys caught up to and figured out how to deal with demand on busy days.

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From the Western Association of Food Chains (WAFC)...


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From The MNB Sports Desk

It was Week Thirteen in the National Football League...

Lions 28
Saints 13

Rams 10
Patriots 26

Broncos 20
Jaguars 10

49ers 6
Bears 26

Texans 13
Packers 21

Chiefs 29
Falcons 28

Dolphins 6
Ravens 38

Eagles 14
Bengals 32

Bills 24
Raiders 38

Buccaneers 28
Chargers 21

Giants 14
Steelers 24

Washington 23
Cardinals 31

Panthers 7
Seahawks 40

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A Brand New Presentation from MNB "Content Guy" Kevin Coupe...

"GOOD IS NOT GOOD WHEN BETTER IS EXPECTED"

In this fast-paced, interactive and provocative presentation, MNB's Kevin Coupe challenges audiences to see Main Street through a constantly evolving technological, demographic, competitive and cultural prism.  These issues all combine to create an environment in which traditional thinking, fundamental execution, and just-good-enough strategies and tactics likely will pave a path to irrelevance;  Coupe lays out a road map for the future that focuses on differential advantages and disruptive mindsets, using real-world examples that can be adopted and executed by enterprising and innovative leaders.

"Kevin inspired our management team with his insights about the food industry and his enthusiasm. We've had the best come in to address our group, and Kevin Coupe was rated right up there.  He had our team on the edge of their chairs!" - Stew Leonard, Jr., CEO, Stew Leonard's

Constantly updated to reflect the news stories covered and commented upon daily by MorningNewsBeat, and seasoned with an irreverent sense of humor and disdain for sacred cows honed by Coupe’s 30+ years of writing and reporting about the best in the business, "Good Is Not Good When Better Is Expected" will get your meeting attendees not just thinking, but asking the serious questions about business and consumers that serious times demand.

Want to make your next event unique, engaging, illuminating and entertaining?  Start here: KevinCoupe.com. Or call Kevin at 203-662-0100.

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