Fortune magazine reports that an internal McDonald’s memo accuses franchisees of letting customer service slip, based on a report by so-called “mystery shoppers” who blanketed the chain.
The memo notes that “restaurants were meeting speed-of-service standards only 46% of the time, with three of every ten customers waiting more than four minutes for their meals--an eternity in the fast-food business. It also cited complaints of ‘rude service, slow service, unprofessional employees, and inaccurate service.’”
The memo notes that “restaurants were meeting speed-of-service standards only 46% of the time, with three of every ten customers waiting more than four minutes for their meals--an eternity in the fast-food business. It also cited complaints of ‘rude service, slow service, unprofessional employees, and inaccurate service.’”
- KC's View:
- Tough to be that lousy in the service categories and also serve lousy food.
